Terms & Conditions

Note in order to maintain low cost of postage the total package weight has to be controlled.  When oil is purchased with an applicator device about sometimes a small volume of oil (up to 20ml) needs to be removed from the oil to maintain the weight below such a threshold.

  • The transaction contract is a personal contract between the seller (who is also the manufacturer) and the named recipient no matter who paid for the goods.
  • The company only sells the oiler kit, chain oil or super chain oil, Superbike cleaners and polishes applicator, packaging and delivery systems.
    • The lubricant is provided specifically for the lubrication of motorcycle chains using an oiler it will conform to the published specification on the company web site.
    • Cleaners are to be used in accordance with instructions on the label.
  • The price
    • Is the price is fixed at the time of purchase.  This may be changed from time to time.
    • The price indicated when purchased includes all taxes
  • Payment
    • Is the price payable it is payable in advance.
    • Proof of posting will be provided in cases where product has failed to arrive and no refunds will be made should we hold proof of posing. See below
    • Damaged goods will not be refunded. See below.
    • In case of failed arrival or damaged goods we will assist in the claim against the post office. This is done with a P58 form.  If your claim relates to damage, you may be asked to provide the packaging.  When a claim has been successfully paid, PTLube will replace the lost or damaged goods at the price refunded by the post office or the maximum price available for the category of post used whichever higher.
  • Delivery
    • Will normally be made by royal mail by either first or second class as purchased.
    • Delivery costs are clearly shown when purchase is made.
  • Risk and insurance
    • Risk in the goods pass to the buyer on posting
    • If insurance is required this can be provided at additional cost, please contact us for quotation.
    • Collection is possible then title passes to purchaser on collection, insurance is then for your own account.
  • Reservation of title
    • Ownership of the goods pass to the buyer when they are handed to the post office for delivery.
  • Seller’s liability for products
    • In cases of claims for defective goods you must return the lubricant in its original container with at least 100ml of sample remaining. If the returned product is found to be defective our liability is limited only to the total purchase price and price of return of the remaining quantity as stated.  Where agreeable replacement product and or cash will be provided.
    • This guarantee does not affect the guarantees and remedies implied by the CONSUMER GUARANTEES ACT 1993
  • Delay by the seller
    • Goods will normally be despatched within two working days after payment is confirmed, no damages are accepted for delays in despatch.
  • Copyright
    • Is maintained for all artwork design etc. by the seller
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